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Representing a brand and selling its services or products to a target audience
Researching and asking questions to understand customers' needs and identify a suitable offering
Attending to customers' complaints and implementing measures to settle any grievances
Establishing and maintaining positive relationships with customers to secure future partnerships and sales
Giving product presentations or demos to improve customers' product knowledge
Contacting potential customers through various channels, including phone calls, e-mails, social media, and text messages
Coordinating sales efforts with other departments and team members
Employing persuasion techniques to negotiate with leads and secure business deals that are fair to both parties
Recording and processing orders so that customers receive purchases on time
Researching and analyzing customers' credit information to determine their suitability
Keeping themselves updated on promotional trends and best practices
Collecting feedback from customers to ensure improvement in services
Attending sales meetings with sales managers to provide activity summaries
Attending networking events and training workshops to develop relevant skills
Ensuring they reach the stipulated sales quota for the period